onX Backcountry Memberships must be canceled through the same source where they were purchased to prevent future billing.
7-Day Free Trial Memberships do not need to be canceled to prevent automatic billing.
Managing your onX Backcountry Membership begins with finding your purchase source.
The three possible purchase sources are:
- The iTunes & App Store (Apple)
- Google Play Store (Google)
Each billing source has its own payment system, so cancellations need to be handled through the same source.
After you purchased your onX Backcountry Membership, you received an emailed receipt from the purchase source. Check this receipt to confirm your purchase source before continuing.
If you no longer have the receipt, check your App Store Or Google Play Store subscriptions page. If you see an onX Backcountry subscription listed, then your purchased from the App Store or Google Play Store.
If you do not have an onX Backcountry listed on your subscriptions page, then you purchased from onXmaps.com.
Cancelling a Membership purchased from the App Store:
Open the Settings App on your device.
Tap your name at the top of the Setting menu.
Select your onX Backcountry subscription, and tap "Cancel Subscription."
Click here for the App Store's subscription cancellation instructions.
To cancel a Membership purchased through the Google Play store:
Open the Google Play Store app.
Tap the Menu Button in the upper left corner.
Tap your onX Backcountry subscription, and tap "Cancel subscription."
Choose your reason for cancelling. Google will ask you one more time to confirm the cancellation.
Click here for Google's subscription cancellation instructions.
To cancel a Membership purchased through www.onXmaps.com:
Please email firstname.lastname@example.org with your request and your Membership will be cancelled in less than 48 hours.
The ability to cancel automatic renewal yourself is coming soon!
If your purchase source is Redemption, your Membership will expire without renewing and there is no need to cancel it.
Will I lose my Markups (Waypoints, Lines, Shapes and Tracks) if I cancel?
No, all of this content is saved to your account even with an expired Membership.
What features do not work after my Membership expires?
- Featured Trails.
- Trail Slopes.
- All Offline Maps are deleted.
- You will only be able to save one Offline Map at a time with a Basic (free) Membership.
What features still work after my Membership expires?
- All the Markups (Waypoints, Lines, Shapes and Tracks) in your My Content Menu and the ability to create new ones.
- The ability to record your path with the Tracker.
- Satellite, topo, and hybrid Basemaps.
- Wind & Weather information.