Canceling your Membership means turning off automatic renewal. After canceling your Membership, you will have access to the paid features for the remainder of the year you paid for. After the subscription term ends, you will not lose any of your Markups (Waypoints, Routes, Lines, Shapes, and Tracks) but you will lose access to all paid features like private and government Lands, and you will only be able to save one Offline Map.
Your Membership can be canceled using the same purchase method used to buy it, and this article includes instructions on how to cancel in all three billing systems. Depending on how you purchased your Membership, your billing may be handled by onXmaps.com, Apple (iPhones and iPads), or Google (Android devices).
To find your purchase method, click here to log into the account info page.
If your purchase method says "Trial," "Redemption," or your subscription status says "Cancelled," your Membership will expire without automatically renewing and you do not need to cancel.
This article has four parts:
- Cancel a Membership billed by onXmaps.com.
- Cancel a Membership billed by Apple.
- Cancel a Membership billed by Google.
- What happens to your Markups (Waypoints, Routes, Lines, Shapes, and Tracks), and account after you cancel.
Part 1 - Cancel a Membership billed by onXmaps.com:
On your desktop computer, laptop computer, or mobile internet browser, click here to log into the onX Backcountry Web Map's Manage Memberships Menu.
Click "Cancel Membership."
Part 2 - Cancel a Membership billed by Apple:
Open the Settings App on your iPhone or iPad.
Tap your name at the top of the Settings Menu.
Tap your onX Backcountry subscription.
Tap "Cancel Subscription."
Part 3 - Cancel a Membership billed by Google:
If you're viewing this on an Android phone or tablet, click here to open your Google Play Store subscriptions page.
On the subscriptions page, tap your onX Backcountry Subscription, then tap Cancel Subscription.
If you're using a desktop or laptop computer, click here for Google's instructions on canceling Google Play Store Subscriptions.
What happens after you cancel:
After your Membership expires, you will have a Basic (free) Membership.
Markups (Waypoints, Routes, Lines, Shapes, and Tracks): all of your Markups are saved to your account even with an expired Membership. To be absolutely sure you never lose this content, use the "Export" feature in Web Map to save it to your computer before your Membership expires. Click here to learn how to Export your Markups.
With a Basic (free) Membership, you will lose access to the following features:
- Featured Trails.
- Trail Slopes.
- All Offline Maps are deleted.
- You will only be able to save one Offline Map at a time with a Basic (free) Membership.
With a Basic (free) Membership, you will still have the following features:
- All your Markups (Waypoints, Routes, Lines, Shapes, and Tracks) in your My Content Menu and the ability to create new ones using the Map Tools Menu.
- The ability to record your path with the Tracker.
- Satellite, topo, and hybrid Basemaps.
- Wind & Weather information.
If you have any trouble, we're here to help:
If you have any trouble canceling your Membership, our support staff is happy to help and we generally respond to all customer contacts within 24 business hours.