Canceling your Membership means turning off automatic renewal. After canceling your Membership, you will have access to the paid features for the remainder of the year or month you paid for. After canceling your Membership, you will not lose any of your Markups (Waypoints, Lines, Shapes, and Tracks) but you will lose access to all paid features like private and government Lands, and you will only be able to save one Offline Map.
Your Membership can be canceled using the same billing system used to buy it, and this article includes instructions for canceling in all three billing systems. Depending on how you bought your Membership, your billing may be handled by onX, the iTunes & App Store (iPhones and iPads), or the Google Play Store (Android devices).
This article has four parts:
- Find your billing source and cancel a Membership on onXmaps.com.
- Cancel your Membership in the iTunes & App Store.
- Cancel your Membership in the Google Play Store.
- What happens to your Markups (Waypoints, Lines, Shapes and Tracks), and account after you cancel.
Part 1 - Find your purchase source and cancel a Membership purchased from onX:
The easiest way to find your billing source is to track down the original receipt. Check your email inbox from around the time of your original purchase for a receipt from the App Store, the Google Play Store, or onXmaps.com.
If you can't find the receipt, you can find your billing source on the onX Backcountry Web Map's Manage Memberships Menu. On your desktop computer, laptop computer, or mobile internet browser, click here to log into the onX Backcountry Web Map's Manage Memberships Menu.
If you see "Cancel Membership" at the bottom of the Manage Memberships Menu then your billing is handled by onX and you can click "Cancel Membership" to cancel your Membership renewal.
If you don't see "Cancel Membership," and you do see "Redemption" underneath your Membership, then your Membership will expire without automatically renewing and there is no need to cancel.
If you don't see "Cancel Membership" or "Redemption," then your billing is handled by the iTunes & App Store or the Google Play Store. Scroll down for iTunes & App Store and Google Play Store cancelation instructions.
Part 2 - Cancel a Membership purchased from the iTunes & App Store (iPhones and iPads):
Open the Settings App on your iPhone or iPad.
Tap your name at the top of the Settings Menu.
Tap your onX Backcountry subscription.
Tap "Cancel Subscription."
Part 3 - Cancel a Membership purchased in the Google Play Store (Android devices):
If you're viewing this on an Android phone or tablet, click here to open your Google Play Store subscriptions page.
On the subscriptions page, tap your onX Backcountry Subscription, then tap Cancel Subscription.
If you're using a desktop or laptop computer, click here for Google's instructions on canceling Google Play Store Subscriptions.
What happens after you cancel:
After your Membership expires, you will have a Basic (free) Membership.
Markups (Waypoints, Lines, Shapes, and Tracks): all of your Markups saved to your account even with an expired Membership. To be absolutely sure you never lose this content, use the "Export" feature in Web Map to save it to your computer before your Membership expires.
With a Basic (free) Membership, you will lose access to the following features:
- Featured Trails.
- Trail Slopes.
- All Offline Maps are deleted.
- You will only be able to save one Offline Map at a time with a Basic (free) Membership.
With a Basic (free) Membership, you will still have the following features:
- All your Markups (Waypoints, Lines, Shapes and Tracks) in your My Content Menu and the ability to create new ones using the Map Tools Menu.
- The ability to record your path with the Tracker.
- Satellite, topo, and hybrid Basemaps.
- Wind & Weather information.
If you have any trouble, we're here to help:
If you have any trouble canceling your Membership, our support staff is happy to help and we generally respond to all customer contacts within 24 business hours.