Your credit or debit card can be updated in the same billing system used to buy your Membership, and this article includes instructions for updating your debit or credit card in all three billing systems. Depending on how you bought your Membership, your billing may be handled by onX, the iTunes & App Store (iPhones and iPads), or the Google Play Store (Android devices).
If you used a Gift Card to activate your Membership, you can renew your Membership after it expires using your debit or credit card without losing any of your Markups (Waypoints, Routes, Lines, Shapes, and Tracks).
This article has four parts:
- Find your purchase method.
- Update a debit or credit card from the onX Maps website.
- Update your debit or credit card in the iTunes & App Store.
- Update your debit or credit card in the Google Play Store.
Part 1 - Find your purchase method:
Depending on how you signed up originally, your Membership could be billed through Apple, Google, or onX Maps.
Note: Pending or posted charges viewed on your debit/credit card statement will identify the vendor as either ONXMAPS, APPLE, or GOOGLE.
Part 2 - Update a debit or credit card through onX Maps:
If your purchase method is through onX Maps, you can update your debit or credit card in the onX Backcountry Web Map.
On your desktop computer, laptop computer, or mobile internet browser, navigate to our website and click Open Map > Backcountry Map.
In the toolbar located on the left-hand side of your browser, click My Account & Settings > My Account > Update Payment Information.
Part 3 - Update your billing in the iTunes & App Store (iPhones and iPads):
If your Membership is billed through the App Store and you're reading this article on an iPhone or iPad, click here to update your billing in the App Store.
If your Membership is billed through the App Store and you're using a desktop or laptop computer, click here for Apple's instructions on updating your credit or debit card.
Part 4 - Update your billing in the Google Play Store (Android devices):
If you're viewing this on an Android phone or tablet, click here to open your Google Play Store payment methods page.
If you're using a desktop or laptop computer, click here for Google's instructions on canceling Google Play Store Subscriptions.
If you have any trouble, we're here to help:
If you have any trouble updating your debit or credit card, our support staff is happy to help and we generally respond to all customer contacts within 24 business hours.