If your 7-day trial has ended and you were charged for a Premium or Elite Membership that you didn't want, click here for instructions on how to get a refund.
After canceling your 7-day trial, you will have access to all features for the remainder of the 7 days. After the trial ends, you will not lose any of your Markups (Waypoints, Routes, Lines, Shapes, and Tracks) but you will lose access to all paid features like private and government Lands, and you will only be able to save one Offline Map.
Your Trial Membership can be canceled using the same purchase method used to buy it, and this article includes instructions on how to cancel in all three billing systems. Depending on how you purchased your Membership, your billing may be handled by onXmaps.com, Apple (iPhones and iPads), or Google (Android devices).
To find your purchase method, click here to log into the account info page.
If your purchase method says "Trial," "Redemption," or your subscription status says "Cancelled," then you will not be charged at the end of your 7-day Trial and you do not need to cancel.
This article has four parts:
- Cancel a Trial Membership billed by onXmaps.com.
- Cancel a Trial Membership billed by Apple.
- Cancel a Trial Membership billed by Google.
- What happens to your Markups (Waypoints, Routes, Lines, Shapes, and Tracks), and account after you cancel.
Part 1 - Cancel a Trial Membership billed by onXmaps.com:
On your desktop computer, laptop computer, or mobile internet browser, click here to log into the onX Backcountry Web Map's Manage Memberships Menu.
Click "Cancel Membership" to cancel your trial.
Part 2 - Cancel a Trial Membership billed by Apple:
Open the Settings App on your iPhone or iPad.
Tap your name at the top of the Settings Menu.
Tap "Subscriptions."
Tap your onX Backcountry subscription.
Tap "Cancel Subscription."
Click here for Apple's instructions on canceling iTunes & App Store Subscriptions.
Part 3 - Cancel a Trial Membership billed by Google:
Open the Google Play Store App on your Android device.
Tap your profile picture in the upper right corner of the Google Play Store.
Tap "Subscriptions."
Tap your onX Backcountry subscription.
Tap "Cancel Subscription" at the bottom of the screen.
Click here for Google's instructions on canceling Google Play Store Subscriptions.
What happens after you cancel:
After your Membership expires, you will have a Basic (free) Membership.
Markups (Waypoints, Routes, Lines, Shapes, and Tracks): all of your Markups saved to your account even with an expired Membership. To be absolutely sure you never lose this content, use the "Export" feature in Web Map to save it to your computer before your Membership expires.
With a Basic (free) Membership, you will lose access to the following features:
- Featured Trails.
- Trail Slopes.
- All Offline Maps are deleted.
- You will only be able to save one Offline Map at a time with a Basic (free) Membership.
With a Basic (free) Membership, you will still have the following features:
- All your Markups (Waypoints, Routes, Lines, Shapes, and Tracks) in your My Content Menu and the ability to create new ones using the Map Tools Menu.
- The ability to record your path with the Tracker.
- Satellite, topo, and hybrid Basemaps.
- Wind & Weather information.
If you have any trouble, we're here to help:
If you have any trouble canceling your Membership, our support staff is happy to help and we generally respond to all customer contacts within 24 business hours.