We're aware of an issue impacting map queries—users may experience slow load times or incomplete data on query cards. Our team is currently investigating and working on a fix. We apologize for any inconvenience.

  1. onX Backcountry
  2. Device Settings and Troubleshooting
  3. Troubleshooting

Troubleshooting

  • Customer support contact information
  • How to fix location and Tracker issues
  • Web Browser does not support MapBoxGL
  • There was an error when I imported Markups
  • How to get a refund
  • How to report map and trail errors
  • How to improve performance in the Backcountry App