Troubleshooting
- The location and/or Tracker in isn't working on my iPhone or iPad
- My location and/or Tracker in onX Backcountry isn't working on my Android phone or tablet
- Web Browser does not support MapBoxGL
- I tried to reset my password but never received a password reset email
- There was an error when I imported Markups (Waypoints, Routes, Lines, Shapes, and Tracks)
- How to get a refund
- Reporting a map error or missing trail
- Managing Markups to improve the performance of the onX Backcountry App
- Customer support contact information
- I paid for an onX Backcountry Membership but my service isn't working