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  1. onX Backcountry
  2. Device Settings and Troubleshooting

Device Settings and Troubleshooting

Troubleshooting

  • I tried to reset my password but never received a password reset email
  • There was an error when I imported Markups (Waypoints, Tracks, Lines or Shapes)
  • How to get a refund
  • How to report a map error or missing trail in onX Backcountry
  • Managing Markups to improve the performance of the onX Backcountry App
  • Customer support contact information
See all 7 articles

Device Settings

  • Does the onX Backcountry App work in Canada or other areas outside the US?
  • Will onX Backcountry work on my phone or tablet?
  • How to update the onX Backcountry App to the latest version
  • How to fix an inaccurate location, compass, or Tracker in onX Backcountry
  • Calibrating your device's compass
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