Device Settings and Troubleshooting

Troubleshooting

• The location and/or Tracker in isn't working on my iPhone or iPad
• My location and/or Tracker in onX Backcountry isn't working on my Android phone or tablet
• Web Browser does not support MapBoxGL
• I tried to reset my password but never received a password reset email
• There was an error when I imported Markups (Waypoints, Routes, Lines, Shapes, and Tracks)
• How to get a refund

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Device Settings

• Does onX Backcountry work in Canada or other areas outside the US?
• Will onX Backcountry work on my phone or tablet?
• Update the onX Backcountry App to the latest version
• My location isn't working on my desktop or laptop computer
• My compass is inaccurate or not working at all