If you're having trouble with the onX Backcountry App or Web Map, please check our troubleshooting and tutorial articles for a resolution to the problem before requesting a refund.
If you have any questions about any of our applications, our support staff is happy to help and we generally respond to all customer contacts within 24 business hours. Click here to learn how to contact support.
This article has two parts:
- How to request a refund from onXmaps.com.
- How to request a refund from Apple (iPhones and iPads) or Google (Android devices).
Your Premium or Elite Membership can be refunded using the same purchase method used to buy it, and this article includes instructions for requesting a refund in all three billing systems. Depending on how you purchased your Membership, your billing may be handled by onXmaps.com, Apple (iPhones and iPads), or Google (Android devices). To find your purchase method, click here to log into the account info page.
Part 1 - How to request a refund from onXmaps.com:
Memberships purchased from www.onXmaps.com are eligible for a 100% refund for up to 30 days from the date of the original purchase. When you contact support, please include the email address attached to your onX account and the reason for the refund. We generally respond to all customer contacts within 24 business hours.
Click here to learn how to contact support.
Part 2 - How to request a refund from Apple (iPhones and iPads) or Google (Android devices):
If you have any trouble, we're here to help:
If you have trouble finding your billing source or getting a refund, our support staff is happy to help and we generally respond to all customer contacts within 24 business hours.
Click here to learn how to contact support.