Device Settings and Troubleshooting

Troubleshooting

• I tried to reset my password but never received a password reset email
• There was an error when I imported Markups (Waypoints, Tracks, Lines or Shapes)
• How to get a refund
• How to report a map error or missing trail in onX Backcountry
• Managing Markups to improve the performance of the onX Backcountry App
• Customer support contact information

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Device Settings

• Does the onX Backcountry App work in Canada or other areas outside the US?
• Will onX Backcountry work on my phone or tablet?
• How to update the onX Backcountry App to the latest version
• How to fix an inaccurate location, compass, or Tracker in onX Backcountry
• Calibrating your device's compass