1. onX Backcountry
  2. Device Settings and Troubleshooting

Device Settings and Troubleshooting

Troubleshooting

  • The location and/or Tracker in isn't working on my iPhone or iPad
  • My location and/or Tracker in onX Backcountry isn't working on my Android phone or tablet
  • Web Browser does not support MapBoxGL
  • I tried to reset my password but never received a password reset email
  • There was an error when I imported Markups (Waypoints, Routes, Lines, Shapes, and Tracks)
  • How to get a refund
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Device Settings

  • Does onX Backcountry work in Canada or other areas outside the US?
  • Will onX Backcountry work on my phone or tablet?
  • Update the onX Backcountry App to the latest version
  • My location isn't working on my desktop or laptop computer
  • My compass is inaccurate or not working at all