If the password reset email is not in your inbox or spam folder after 10 minutes, most likely your onX account is connected to a different email address.
Please try resetting your password again using any other emails you have access to. This may include:
- Old email addresses you no longer use regularly
- Work email addresses from current or past employers
- Friends' or family members' email addresses if they've ever used your mobile device
If you cannot find the password reset email in any email inbox, you may have made a typo in your email address when you first set up the account.
No problem, we're here to help.
Our support will do our best to find your account and we generally respond to all customer contacts within 24 business hours.