Canceling your Membership means turning off automatic renewal. After canceling your Membership, you will have access to the paid features for the remainder of the year you paid for. After the subscription term ends, you will not lose any of your Markups (Waypoints, Routes, Lines, Shapes, and Tracks) but you will lose access to all paid features like private and government Lands, and you will only be able to save one Offline Map.
Your Membership can be canceled using the same purchase method used to buy it, and this article includes instructions on how to cancel in all three billing systems.
Note: Pending or posted charges viewed on your debit/credit card statement will identify the vendor as either ONXMAPS, APPLE, or GOOGLE.
If your purchase method says "Trial," "Redemption," or your subscription status says "Cancelled," your Membership will expire without automatically renewing and you do not need to cancel.
This article has four parts:
- Cancel a Membership billed directly through onX Maps.
- Cancel a Membership billed by Apple.
- Cancel a Membership billed by Google.
- What happens to your Markups (Waypoints, Routes, Lines, Shapes, and Tracks), and account after you cancel.
Part 1 - Cancel a Membership billed through onX Maps:
On your desktop computer, laptop computer, or mobile internet browser, navigate to our website and click Open Map > Backcountry Map.
From the toolbar on the left-hand side of your screen, click My Account & Settings > My Account > Manage Memberships > Cancel Membership.
Part 2 - Cancel a Membership billed by Apple:
Open the Settings App on your iPhone or iPad.
Tap your name at the top of the Settings Menu.
Tap "Subscriptions."
Tap your onX Backcountry subscription.
Tap "Cancel Subscription."
Click here for Apple's instructions on canceling iTunes & App Store Subscriptions.
Part 3 - Cancel a Membership billed by Google:
Open the Google Play Store App on your Android device.
Tap your profile picture in the upper right corner of the Google Play Store.
Tap "Payments and subscriptions."
Tap "Subscriptions."
Tap your onX Backcountry Subscription.
Tap Cancel Subscription.
Click here for Google's instructions on canceling Google Play Store Subscriptions.
Part 4 - What happens to your Markups (Waypoints, Routes, Lines, Shapes, and Tracks), and account after you cancel:
After your Membership expires, you will have a Basic (free) Membership.
Markups (Waypoints, Routes, Lines, Shapes, and Tracks): all of your Markups are saved to your account even with an expired Membership. To be absolutely sure you never lose this content, use the "Export" feature in Web Map to save it to your computer before your Membership expires. Click here to learn how to Export your Markups.
With a Basic (free) Membership, you will lose access to the following features:
- Featured Trails.
- Trail Slopes.
- All Offline Maps are deleted.
- You will only be able to save one Offline Map at a time with a Basic (free) Membership.
With a Basic (free) Membership, you will still have the following features:
- All your Markups (Waypoints, Routes, Lines, Shapes, and Tracks) in your My Content Menu and the ability to create new ones using the Map Tools Menu.
- The ability to record your path with the Tracker.
- Satellite, topo, and hybrid Basemaps.
- Wind & Weather information.
If you have any trouble, we're here to help:
If you have any trouble canceling your Membership, our support staff is happy to help, and we generally respond to all customer contacts within 24 business hours.