Mobile devices use the GPS network to find your location. Cloud cover, tree cover, high cliffs, and anything else that blocks your line of sight to the sky can affect the accuracy of your device's location.
The onX Backcountry App uses your Android device's location services to find your location. If your location is off by more than 20 feet or not showing at all, this article will help you fix most of the causes of these problems.
Each Android device model is unique, so you may need to consult your Android device's owner's manual or service provider for exact instructions.
There are a few steps we'll take to get your location working again.
Table of Contents:
- Turn on your device's location services.
- Give the onX Backcountry App permission to use your device's location services.
- Allow onX Backcountry to use the battery in the background.
- Turn off battery saver and adaptive battery.
- Calibrate your device's internal compass.
- Test your device's GPS receiver.
Turn on your device's location services
To get to your device's location services, open your device's settings menu and tap "Location."
If your location services are turned off, turn them on to fix the problem.
If location services are already turned on, let's check to make sure the onX Backcountry App has permission to use them.
Give the onX Backcountry App permission to use your device's location services
In the Location menu, tap "App permission."
Scroll down and tap "onX Backcountry."
Make sure "Location Access for this App" is set to "Allow" or "Allow while using the app."
Allow onX Backcountry to use the battery in the background
Return to the main settings menu and tap "Apps."
Scroll down and tap the onX Backcountry App.
Tap "Battery."
Set the Battery usage to "Unrestricted."
Turn off battery saver and adaptive battery
Return to the main settings menu and tap "Battery."
Turn off the Power or Battery Saver and Adaptive Battery.
You may need to look in "More Battery Settings" to find Adaptive Battery.
Test your device's GPS receiver
After trying the steps above, if your location is still not working or not accurate, then there may be something wrong with the GPS receiver in your device.
Download the GPS tester app and check the accuracy of your GPS receiver. Click here to download the GPS tester app.
If the GPS tester app shows an inaccurate location then there is an issue with the location services on your device and you will need to contact the device's manufacturer or your cell service provider.
If the GPS tester app shows the correct location, but the onX Backcountry App does not, please let us know.